Shipping policy

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping, Delivery & Local Pickup Policy

Last Updated: June 2026

At Digiprint USA, we strive to process and ship orders as quickly as possible. By placing an order with Digiprint USA, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Order Processing

• Most in-stock orders are processed within one (1) business day.

• Orders received before 2:00 PM EST may qualify for same-business-day shipping; however, same-day shipping is not guaranteed and depends on inventory availability, payment verification, carrier pickup schedules, and fraud screening.

• Orders are processed Monday through Friday, excluding holidays.

• Digiprint USA reserves the right to delay shipment for payment verification, fraud prevention, inventory verification, or compliance purposes.

Customer Responsibility

The customer is solely responsible for:

  • Selecting the correct product.

  • Verifying printer model compatibility.

  • Confirming part numbers.

  • Providing a complete and accurate shipping address.

  • Providing a valid phone number and email address.

Digiprint USA is not responsible for delays, losses, additional shipping costs, or failed deliveries resulting from inaccurate, incomplete, outdated, or incorrect information supplied by the customer.

Orders cannot be cancelled once they have been shipped.

Proof of Shipment & Delivery

Once an order has been accepted by the shipping carrier, Digiprint USA has fulfilled its shipping obligation.

Carrier records including, but not limited to:

  • Tracking information

  • Delivery confirmation

  • GPS confirmation

  • Delivery photographs

  • Signature confirmation

  • Delivery scans

  • Pickup scans

  • Delivery attempts

  • Delivery to receptionist, mailroom, warehouse, front desk, loading dock, parcel locker, commercial address, or other authorized receiving location

shall constitute valid proof of shipment and delivery.

Carrier tracking showing "Delivered", "Delivered to Agent", "Delivered to Reception", "Delivered to Mailroom", "Picked Up", or any similar carrier status shall be considered conclusive evidence that the shipment was successfully delivered.

Digiprint USA is not responsible for packages reported as lost, stolen, misplaced, or missing after the carrier has confirmed delivery.

Shipping Insurance

Shipping insurance is NOT automatically included with your order unless specifically purchased or stated on your invoice.

If shipping insurance is not purchased, the customer accepts the carrier's standard liability limitations.

If shipping insurance is purchased:

  • Claims are subject to the carrier's investigation and approval.

  • Digiprint USA cannot guarantee claim approval.

  • Customers must cooperate by providing photographs, original packaging, inspection reports, and any documentation requested by the carrier.

Digiprint USA is not responsible for claims denied by the shipping carrier.

Freight Forwarders & Third-Party Shipping Services

Many of our international customers use freight forwarders.

When a customer chooses to ship an order to:

  • Freight Forwarders

  • Export Companies

  • Mail Forwarding Services

  • UPS Store

  • FedEx Office

  • DHL Service Points

  • Hotels

  • Warehouses

  • Consolidators

  • Shipping Agents

  • Third-Party Receiving Companies

delivery to that address constitutes completed delivery.

Digiprint USA's responsibility ends once the package has been delivered to the shipping address provided during checkout.

Digiprint USA is not responsible for:

  • Loss after delivery

  • Theft after delivery

  • Repackaging damage

  • Damage during international forwarding

  • Customs delays

  • Customs seizures

  • Export issues

  • Forwarding mistakes

  • Missing items after forwarding

  • Incorrect forwarding

  • Delays caused by freight forwarders

  • Failure of the freight forwarder to insure the shipment

Any claims occurring after delivery to the freight forwarder must be handled directly between the customer and the freight forwarding company.

Carrier insurance and declared value coverage do not extend beyond the carrier's confirmed first delivery location.

Local Pickup

Local pickup is available by appointment only.

Customers must present:

  • Order confirmation

  • Government-issued photo identification

Digiprint USA may require a signature upon pickup.

If another individual picks up the order on behalf of the customer—including employees, technicians, family members, couriers, freight forwarders, or drivers—that individual is deemed the customer's authorized representative.

Once the order has been released, signed for, or picked up by the customer or their authorized representative, the order shall be deemed fully delivered and accepted.

Digiprint USA is not responsible for loss, theft, damage, transportation damage, installation damage, or claims of non-receipt after pickup.

Damaged Shipments

Customers must inspect all shipments immediately upon delivery.

Visible damage should be noted with the carrier whenever possible.

Claims for:

  • Shipping damage

  • Missing items

  • Incorrect products

  • Shortages

must be reported in writing within 48 hours of delivery.

Customers must retain:

  • Original packaging

  • Shipping labels

  • Boxes

  • Internal packaging

  • Damaged merchandise

Failure to report within 48 hours or failure to retain packaging may result in denial of the claim.

International Shipments

The customer is the importer of record.

The customer is responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Government inspections

  • Import permits

  • Destination country compliance

Digiprint USA is not responsible for customs delays, customs holds, import restrictions, or refusal by customs authorities.

High-Value Printer Parts

Many products sold by Digiprint USA—including OEM printheads, electronics, boards, cables, and printer components—are specialized technical products.

Customers are responsible for confirming compatibility before ordering.

Compatibility includes, but is not limited to:

  • Printer model

  • OEM part number

  • Ink type

  • Firmware compatibility

  • Cable configuration

  • Installation requirements

Improper installation, mishandling, contamination, misuse, static discharge, incorrect voltage, improper storage, or installation by unqualified personnel may void manufacturer warranties and return eligibility.

Chargebacks & Payment Disputes

By placing an order with Digiprint USA, the customer expressly agrees that Digiprint USA may rely upon and submit the following documentation in response to any payment dispute, chargeback, or claim filed with a credit card issuer, payment processor, bank, or financial institution:

  • Order confirmation

  • Invoice

  • Payment authorization

  • Billing information

  • Shipping confirmation

  • Carrier tracking records

  • GPS delivery confirmation

  • Delivery photographs

  • Signature confirmation

  • Pickup records

  • Local pickup signatures

  • Customer communications

  • Email correspondence

  • Product descriptions

  • Website policies

  • IP address and fraud screening records (where legally available)

  • Carrier records

  • Any other business records maintained in the ordinary course of business

An order shall be deemed fully fulfilled when:

  • It has been delivered to the shipping address provided by the customer;

  • It has been delivered to a freight forwarder or third-party receiver designated by the customer;

  • It has been picked up by the customer or the customer's authorized representative.

Customers agree that delivery to the address provided during checkout constitutes successful performance of Digiprint USA's delivery obligations.

Digiprint USA is not responsible for disputes arising from:

  • Incorrect shipping addresses provided by the customer

  • Freight forwarder handling

  • Theft after delivery

  • Packages reported missing after confirmed delivery

  • Customer refusal to accept delivery

  • Failure to pay customs duties or import taxes

  • Delays caused by customs authorities

  • Installation errors

  • Product incompatibility resulting from incorrect information supplied by the customer

  • Improper installation or misuse of products

  • Claims arising after delivery to a freight forwarder or other third-party receiver

Digiprint USA reserves the right to vigorously contest any chargeback or payment dispute using all available documentation.

Fraudulent or abusive chargebacks may result in cancellation of future orders, refusal of service, recovery of chargeback fees and related costs where permitted by law, and any other remedies available under applicable law.

 

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